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IT-outsourcing
The introduction of IT-systems doesn’t only require implementation of new technology. To maximize the capacity of any system will require knowledge of general operating procedures and as such it will be imperative that operators utilize the system effectively. The benefits to those companies that enforce the required changes will be enormous. UniSea offers assistance with integration that allows the customer the ability to focus on core business requirements.
The complexity of todays ship-IT:
IT-outsourcing
Use of outside resources to fulfill a task traditionally the responsibility of internal resources.
IT-outsourcing will be based on a partnership between your company and UniSea, which will act as an internal resource reporting to the company management. Letting UniSea manage the complete process in stead of just specific tasks, helps your company maintain quality and security throughout your IT-systems.
Why outsource?
- Increase the effectiveness of the company by releasing internal resources.
- Increase the value of the company by being able to offer optimum IT-solutions to your own customers.
- Access UniSea’s contact network.
- Reduce the time spent restructuring the organization to meet requirements.
- Overcome any lack of internal competency.
- Share the risk and experience.
Management agreement
The continuous evolution of hardware and software requires constant training of personnell with regard to maintenance, operations and support. This is both time consuming and takes the focus away from the necessary day-to-day tasks of the ship owner. UniSea can tailor a management agreement to fit your specific needs that will assist in maintaining optimum levels of operation and support.
Communication ship to shore
Based on years of experience, UniSea is able to offer advice on all types of ship to shore communication solutions. The right choice of communication solution will often result in a reduction in both operating costs and easier operations control (administration). This is therefore a priority for UniSea with regard to any proposal.
Installation
UniSea procure computer hardware, mobile telephones and other hardware based on the request from your company. Misunderstandings and the possibility of faulty delivery during the purchasing process will be minimized. Installation of third party software can be included in the total package, or undertaken separately.
Helpdesk
Helpdesk is a problem-solving center for applications, computers and network problems. The user contacts UniSea by phone, e-mail or fax explaining the error, or other operational problem. This makes it easy for your company to offer accessible expertise at a low cost for the whole organization. All contacts are logged immediately and UniSea has a contract-bound response time of 4 hours. By experience, 70% of the problems are solved during the first contact.
Training
UniSea offers custom-built training courses for our products, as well as customer-defined courses in Word, Excel, Lotus Notes, Communication etc.
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